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Support

RMA and service requests are done through the website. As a client, you will need to be logged in to submit one. Upon submission, we will process your request send you an email confirmation. If you are a client and do not have a login or cannot remember it, please email us at info@msgi.ca

RMA Request
 
Service Request
 
Service Ticket

 

Shipping Instructions

• Once you have a valid RMA#, please ship the faulty item(s) to Marcomm Systems Group Inc. 29 Antares Drive, Ottawa, Ontario K2E7V2

• Please ensure that the RMA# is clearly marked on the outside of the box, and include a copy of this RMA form inside the package shipped containing the item. RMA shipments without proper documentation will be rejected. Units shipped without proper documentation cannot be processed.

• All shipping costs from the customer to Marcomm Systems Group or from Marcomm Systems Group to the customer will be assumed is by the customer

• Do not ship your RMA item(s) on a freight collect basis. Failure to comply will result in your shipment being rejected.

• Ensure that the unit is properly packaged. Units damaged due to improper packaging will not be covered under warranty.

• There is a minimum service fee of $220.00 for any item that is not under warranty.

• There is a minimum service fee of $125.00 for any item that needs to be sent to the original supplier for servicing.

 

Warranty on items is VOID in the presence of any physical defect such as:

• Burn Marks • Missing Components

• Dismantled Product

• End-User Tampered Defects

• Any suspected “after sales” defects found on the products returned.